Shipping & Returns
Shipping Policy
At Escobar Kitchen, we’re committed to delivering your meals fresh, delicious, and right on time.
Please review our shipping policy to ensure a smooth experience.
Freshness and Quality:
We take pride in serving freshly prepared meals made with high-quality ingredients. Each order is crafted to perfection and packed carefully to maintain its taste and temperature.
Delivery Timeframe:
Our typical delivery time ranges from 45 minutes to 2 hours, depending on factors like order volume, customizations, and distance. For large-scale or party orders, delivery timelines may vary. Our team will coordinate with you directly to provide updated delivery schedules based on the size and complexity of your order.
Potential Delays:
Delays may occasionally occur due to unforeseen circumstances such as high order volumes, weather conditions, or local restrictions. We appreciate your patience in such cases and assure you that our team will keep you informed.
Delivery Process:
We aim to deliver directly to your doorstep whenever possible. In rare cases where doorstep delivery is not feasible, we may ask you to collect your order from a nearby designated point for a smooth process.
Missed Deliveries:
If we are unable to deliver due to unavailability or other reasons, we can arrange a redelivery upon request. Please note that an additional delivery fee may apply for redelivery.
Contact Information:
To ensure a hassle-free delivery, please provide accurate and up-to-date contact details during checkout. Double-check your address and phone number to avoid any delays.
If you have any questions or concerns, please visit our Support Page for assistance. Our team is always happy to help!
Return & Exchange Policy
At Escobar Kitchen, we’re dedicated to providing the best food and service to our customers. Please review our cancellation and return policy below to understand how we handle concerns.
Cancellation and Refunds:
Cancellations are eligible for refunds only in cases of stock unavailability or as per store policy. Once an order is placed, cancellations are not allowed, as we immediately begin processing to ensure timely delivery.
Returns and Refunds for Quality Concerns:
If you experience any issues with the quality or condition of your delivered food, please contact our support team within 90 minutes of delivery. Our team will assess the concern and take appropriate action, which may include offering a refund, gift card, or discount coupon, subject to terms and conditions.
Customer Support Assistance:
Our customer support team is here to guide you through any product-related concerns. They will conduct quality checks and work with you to resolve issues related to damaged or unsatisfactory items.
Manual Errors and Unattended Deliveries:
Please ensure your delivery address and contact details are accurate at the time of placing your order. We cannot provide refunds or exchanges for incorrect information or unattended deliveries. In some cases, redelivery may be arranged with an additional delivery fee.
We value your understanding and cooperation with our return/exchange policy.
For further assistance, please visit our Support Page. We’re here to ensure your satisfaction with Escobar Kitchen!